The Manager – Field Operations Manager will be responsible for planning, organizing and evaluating the event projects on-site according to the assigned schedule and given specifications. This role ensures that every project at hand is completed and delivered to the client/customer when due, and that expenses incurred in the project fall within the stipulated company budget.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provides overall leadership and direction to Assistant Field Operations Manager and Crew leaders in the installation and removal of tents and equipment for all specified events.
- Oversees multiple jobsites daily.
- Plans, organizes, and evaluates the job site according to the assigned schedule and given specifications.
- Evaluates the schedules and monitors the work progress against the allotted budget.
- Ensures that a good work plan has been designed, and that the work is done per the assigned instructions for the event/site.
- Oversees the work of the field crew members.
- Leads and participates in the recruitment and training of tent installers.
- Evaluates the work according to the budget and assists in developing project cost estimates.
- Addresses all issues and concerns relating to field operations.
- Assures that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation.
- Prepares reports of breakdowns of all vehicles, machinery, and rental products of the company.
- Conducts event/site pre-install and post-install inspections.
- Participates in weekly meetings to plan the work with Sales, Warehouse Manager and Logistics team.
- Develops and maintains training programs for staff on installation of all products and services offered, and monitors their performance and progress.
- Works closely together with Warehouse Manager to communicate requirements of equipment needed for jobs.
- Provides excellent customer service and effectively resolves customer concerns.
- Complies with all government safety requirements and applicable laws, rules, and regulations.
Supervisory responsibilities
- Provides overall leadership and direction to employees daily.
- Works within the necessary number of labor hours needed for jobs.
- Develops and maintains training programs for all staff on installation of products, services offered, and monitors their performance and progress.
Work environment
- Works outdoors, in weather conditions such as heat, cold, sun or rain.
- Also works in a warehouse/indoor environment.
- Often uses safety attire and equipment such as vests, masks, gloves, etc.
- May work in close proximity to other people, such as in company/delivery vehicles or when sharing or entering office space.
- May be exposed to loud or distracting sounds or noise levels.
- Hours worked/scheduled generally more than 40 hours per week; additional hours may be required or scheduled as needed.
- Work may be across seven (7) days a week based on event; on-call availability may also be required when events are booked at a moment’s notice.
Benefits
- PTO (Paid Time Off)
- 100% Health and Vision Insurance (individual); 50% Dental
- Supplemental Insurance Benefits available
- 401k Plan
- Profit Sharing
- Paid Phone
Competencies
- Strives to improve operations.
- Leads staff.
- Ability to manage conflict; negotiate and resolve issues and concerns.
- Strong leadership and team building skills.
- Time management and organizational skills.
- Excellent customer service and communication skills, oral and written.
- Ability to multi-task and be results-driven.
- Attention to details and problem-solving skills.
- Trouble-shooting and analytical skills.
- Ability to maintain a high degree of patience and offer constructive criticism when necessary.
Requirements
- Must have a Bachelor’s degree.
- Five years of warehouse, delivery or routing management experience.
- Must be able to provide a valid Driver’s License and a clean DMV record without major infractions (DUI’s, suspensions, etc.)
- Able to pass a background check, DOT pre-employment physical and a pre-employment drug test.
Preferred experience
- Technical ability; experience with Computers and software knowledge.
- Driver/Route experience. CDL is nice, but, not necessary.
- Construction or other outdoor fieldwork experience.
- Three months tent installation experience.
- Bi-lingual/ability to speak Spanish.
Educational, Technical & Computer Skills
- Rental software or warehouse management system knowledge and experience.
- Microsoft Word, Outlook and Excel knowledge and experience.
- Experience driving 16’ and 24’ trucks.
- CDL preferred but not required.
Physical demands
- Works outdoors, in weather conditions such as heat, cold, sun or rain.
- Also works in a warehouse/indoor environment that does not have air conditioning.
- Must be able to lift approximately 20-40 lbs. consistently; occasionally up to 70 lbs.
- May be exposed to loud or distracting sounds or noise levels.
Travel required
- Daily, to and from job sites.
- Personal and company vehicles (trucks).
WORK AUTHORIZATION/SECURITY CLEARANCE REQUIREMENTS
- Section 1 of federal Form I-9
- Acceptable documents authorized by the U.S. Citizenship and Immigration Services proving identity and employment authorization.
Affirmative Action/EEO statement
Classic Tents & Events/Coastal is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.