The Sales Consultant works with clients to plan and coordinate events that exceed their expectations. This position is client-centered and focused, involving heavy phone contact and detailed follow-up, service, and support in regards to rental equipment and customer appointments.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Assists with preparation, execution of proposals and rental contracts.
- Assists with renting equipment or arranges for delivery of service to customer.
- May assist with explanations of rental fees and provide information about rented items, such as operation or description.
- Supports the Sales Manager with collecting deposits or payments.
- Answers telephone and processes phone orders.
- Recommends rental equipment to customers that best meets their need.
- Reserves equipment as requested and maintains rental reservation file.
- Updates and calls overdue list daily and alerts Sales Manager of overdue contracts.
- May fill in or support other positions, when necessary, for smooth operation of the business.
Physical Demands
- Mostly works in indoor/office environment.
- May work in close proximity to other people, such as when sharing or entering office space.
- May be required to lift occasionally and generally less than 10 lbs.
Supervisory responsibilities
This position does not supervise staff.
Travel required
Occasionally to and from job sites.
Work environment
- Most work will be indoors with limited exposure to outside elements.
- The job requires constant interaction with the public via phone or in person
- May work in close proximity to other people, such as when sharing or entering office space.
- Hours worked/scheduled generally 40 hours per week; additional hours may be required as needed.
Benefits
- PTO (Paid Time Off)
- 100% Health and Vision Insurance (individual); 50% Dental (individual)
- Supplemental Insurance Benefits available
- 401k Plan
- Profit-Sharing
Competencies
- Excellent customer service skills.
- Excellent communication skills, oral and written.
- Attention to details and problem-solving skills.
- Trouble-shooting and analytical skills.
- Supports Sales Manager in being client-centered and focused.
- Assists with coordination of tent and product movement and storage systems.
- Follows instructions and executes.
- Adaptable to change, even on a moment’s notice.
- Ability to manage conflict; negotiate and resolve issues and concerns.
- Team player.
- Time management and organizational skills.
- Ability to multi-task and be results-driven.
- Ability to maintain a high degree of patience.
Required education and experience
- High School diploma or equivalent.
- Must possess sales and customer relation skills.
- Microsoft Word, Outlook and Excel Advanced knowledge and experience is required. Training on rental software will be provided.
- Excellent communication skills, oral and written.
- Ability to follow instructions and execute accordingly.
- Reliable and dependable with attendance, follow-up and follow through of client and manager requests.
Preferred education and experience
- Associate’s or Bachelor’s degree.
- Rental software or other system knowledge and experience.
- Previous event coordination experience is a plus (weddings, festivals, etc.)
- Bi-lingual/ability to speak Spanish.
- High degree of flexibility and patience.
- Cooperative and team player
- Maintains a professional personal appearance and demeanor.
Affirmative Action/EEO statement
Classic Tents & Events/Coastal is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.