Now Hiring: Sales Support Specialist

The Sales Support Specialist provides full administrative support to the Manager of Sales and Sales consultants.

This position is dedicated and committed to supporting the plans, communication and ultimate execution of details for our clients and customers.

Essential functions

 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Administrative support for multiple sales managers.
  • Receives, qualifies, and manages all new leads, via phone & email.
  • Monitors shared Lead Queue inbox.
  • Confirms layouts attached for each order & assists with creation as requested by Manager – Sales.
  • Assists with communications between sales and operations.
  • Maintains client relationships via phone or email when Manager and/or Consultants are not available.
  • Manages and services all in-house sales orders and equipment sub-rentals from start to finish.
  • Acts as project management support for large events.
  • Manages continuation billing for all extended rentals.
  • Resolves missing equipment paperwork in accordance with company policy.
  • Sends and collects signed contracts and deposits.
  • Sources specialty item requests and maintains sub-rental procedures.
  • Assists with accounts receivable
  • Compiles information and executes all fire permits when required/contracted to provide service.

Competencies

 

  • Excellent customer service skills.
  • Ability to multi-task and be results-driven.
  • Quick learner.
  • Excellent communication skills, oral and written.
  • Attention to details and problem-solving skills.
  • Trouble-shooting and analytical skills.
  • Supports Manager-Sales and consultants in being client-centered and focused.
  • Follows instructions and executes.
  • Adaptable to change, even on a moment’s notice.
  • Self-motivated and self-directed team player.
  • Excellent time management and organizational skills.
  • Ability to maintain a high degree of patience.

Required education and experience

 

  • High school diploma or equivalent.
  • Must possess sales and customer-relation skills.
  • Microsoft Word, Outlook and Excel knowledge and experience is required. Training on rental software will be provided.
  • Excellent communication skills, oral and written.
  • Ability to follow instructions and execute accordingly.
  • Reliable and dependable with attendance, follow-up and follow-through of client and manager requests.

Preferred education and experience:

 

  • Associate’s or Bachelor’s degree.
  • Rental software or other system knowledge and experience.
  • Previous event coordination experience is a plus (weddings, festivals, etc.)
  • Bi-lingual/ability to speak Spanish.
  • High degree of flexibility and patience.
  • Cooperative and team player.
  • Maintains a professional personal appearance and demeanor.

Supervisory responsibilities

This position does not supervise staff.

Physical demands

May be required to lift occasionally and generally less than 10 lbs.

Travel required

Occasionally to and from job sites.

Work environment

 

  • Most work will be indoors with limited exposure to outside elements.
  • The job requires constant interaction with the public via phone or in-person
  • May work in close proximity to other people, such as when sharing or entering office space.
  • Hours worked/scheduled generally 40 hours per week; additional hours may be required  as needed.

Benefits

 

  • PTO (Paid Time Off)
  • 100% Health and Vision Insurance (individual); 50% Dental (individual)
  • Supplemental Insurance Benefits available
  • 401k Plan
  • Profit Sharing
  • Overtime

Affirmative Action/EEO statement

 

Classic Tents & Events/Coastal is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Interested in joining a classic team?